customer service adviser

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Rural area
• Private sector
• Business
• Automobile repair services
• Insurance

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Type of product

• Automotive parts and accessories

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Illustrator
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• Google Drive

Additional information

Security and safety

• Driving record check (abstract)
• Reference required

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Repetitive tasks
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available
• Parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

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