Job is active
front desk agent
from 31 200 $
Manji Hospitality LtdLethbridge
About this job
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Administrative and office activities
- Prepare and submit reports
- Light cleaning duties
Experience and specialization
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Opera
Area of work experience
- Sales and marketing promotions
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Health benefits
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Learning/training paid by employer
Market insight
42% below median54 011 $
54 011 $54 011 $
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Frequently asked questions
What salary can I expect?
The employer lists from 31 200 $ for this role at Manji Hospitality Ltd in Lethbridge. For comparison, the local market median is about 54 011 $ based on 123 similar offers.
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