call centre manager

Overview

Languages

Bilingual

Education

• College/CEGEP

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs not covered by employer
• Urban area

Responsibilities

Tasks

• Analyzes the administrative issues in order to provide help to the employee
• Sort the technical problems in order to help the employee with established procedures
• Hire, train, direct and motivate staff
• Leading/instructing groups
• Monitor and evaluate
• Provide staff training
• Resolve conflict situations
• Conduct sales calls
• Supervisory Experience
• Offer mentoring
• Monitor staff performance
• Monitor department’s performance
• Conduct quality audits

Supervision

• More than 20 people

Experience and specialization

Policy and program experience

• Employee recognition

Type of experience

• Call centre

Area of work experience

• Quality assurance or control

Area of specialization

• Sales

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large caseload
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Commission
• Group insurance benefits
• Life insurance