Job is active
guest services manager
from 81 390 $
About this job
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Non-smoking
- Air conditioned
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Organize and maintain inventory
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Central reservation system (CRS)
- MS Office
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Standing for extended periods
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
Other benefits
- Free parking available
Market insight
35% above median60 418 $
60 418 $60 418 $
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Frequently asked questions
What salary can I expect?
The employer lists from 81 390 $ for this role at iHotel and Conference Centre Red Deer in Red Deer. For comparison, the local market median is about 60 418 $ based on 121 similar offers.
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Key conditions are shown above the description. You can also open related listings for iHotel and Conference Centre Red Deer and Red Deer.