user support technician

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Startup company
• Willing to relocate

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Shell script
• Internet
• Servers
• Programming software
• Database software
• Programming languages
• JavaScript
• MS Office
• Spreadsheet
• TCP/IP
• Visual Basic

Type of experience

• Call centre

Area of work experience

• Quality assurance or control

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Handling heavy loads
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Vision care benefits

Financial benefits

• Life insurance

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

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