front desk agent

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service
• Perform front desk duties
• Maintain work records and logs
• Maintain accurate records
• Professionalism in customer service
• Greet customers

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Excellent oral communication
• Excellent written communication

Benefits

Other benefits

• Other benefits