hotel front office manager

Overview

Languages

English

Education

• Bachelor's degree

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Perform front desk duties
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Maintain accurate records
• Assist clients with check-in procedures for accomodation and/or transportation
• Oversee and co-ordinate office administrative procedures

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Team player

Benefits

Other benefits

• Free parking available
• On-site amenities