food and beverage service manager

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Budgetary responsibility

• 0 - $100,000

Responsibilities

Tasks

• Analyze budget to boost and maintain the restaurant’s profits
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
• Evaluate daily operations
• Modify food preparation methods and menu prices according to the restaurant budget
• Monitor revenues to determine labour cost
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• More than 20 people

Credentials

Certificates, licences, memberships, and courses

• Serving It Right Certificate
• Smart Serve
• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Serving It Safe program certification
• Safe Food Handling certificate
• ProServe program
• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• MS Outlook
• MS Word
• Point of sale system
• Spreadsheet

Additional information

Security and safety

• Basic security clearance
• Driver's validity licence check
• Driving record check (abstract)
• Criminal record check

Transportation/travel information

• Valid driver's licence
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Benefits

Health benefits

• Health care plan
• Vision care benefits

Financial benefits

• Gratuities
• Life insurance

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities