customer service representatives supervisor - financial services

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate
• General office
• Financial management/services

Responsibilities

Tasks

• Authorize routine deposits and withdrawals
• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Prepare and submit reports
• Train staff/workers in job duties, safety procedures and company policies
• Co-ordinate, assign and review work
• Store, update and retrieve financial data
• Promote financial products and services
• Process banking transactions
• Answer clients' inquiries and provide information
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Access
• MS Excel
• MS PowerPoint
• MS Windows
• MS Word
• MS Outlook

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Judgement
• Organized
• Team player
• Flexibility
• Time management

Benefits

Other benefits

• Free parking available