customer success agent

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Fast food
• Restaurant

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Address customers' complaints or concerns
• Receive and log complaints
• Sell merchandise
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• MS Office

Type of experience

• Call centre

Specialization or experience

• Employee engagement

Area of specialization

• Technical support

Additional information

Transportation/travel information

• Own vehicle
• Valid driver's licence

Own tools/equipment

• Cellular phone

Personal suitability

• Efficient interpersonal skills
• Team player
• Quick learner

Benefits

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Commission

Other benefits

• Learning/training paid by employer
• Team building opportunities
• Parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Participates in a government or community program or initiative that supports persons with disabilities
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
• Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Offers mentorship programs that pair members of visible minorities with experienced employees

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Close