eligibility coordinator - social assistance

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
• Family and community services
• Social work, general
• Social work, other

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Work site environment

• Odours
• Personal and social adjustment and health (substance abuse, gambling, behaviour disorders)
• Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance)
• Volunteer coordination
• Services for the homeless
• Bereavement issues
• Veterans' services

Work setting

• Community agency
• Various locations
• Rural area
• Social service or charity agency
• Community centre
• Associations and non profit organizations
• Financial management/services

Responsibilities

Tasks

• Prepare reports or case histories
• Administrative and office activities
• Appraise clients' needs or eligibility for specific services
• Perform administrative tasks
• Conduct follow-up assessments
• Develop, co-ordinate and implement the delivery of specific services within the community
• Liaise with other social services agencies and health care providers involved with clients
• Maintain program statistics for purposes of evaluation and research
• Screen, recruit and train volunteers and support staff
• Assist clients/guests with special needs
• Manage events
• Manage knowledge
• Record information about donors
• Approve or reject applications, or recommend applications for approval or rejection
• Enter client information in databases

Credentials

Certificates, licences, memberships, and courses

• Applied Suicide Intervention Skills Training (ASIST)
• Mental health first aid Certificate
• Understanding and managing aggressive behaviour (UMAB) course
• Non-violent Crisis Intervention (NVCI) Certificate
• Cultural Awareness Training
• CPR Certificate

Experience and specialization

Computer and technology knowledge

• Electronic mail
• MS Office

Area of work experience

• Community service organization

Additional information

Security and safety

• Confidential security clearance
• Criminal record check
• Child Abuse Registry check
• Driver's validity licence check
• Adult Abuse Registry check

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel
• Valid driver's licence
• Travel expenses paid by employer
• Public transportation is not available

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Attention to detail
• Large workload

Weight handling

• Up to 9 kg (20 lbs)

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Interpersonal awareness
• Judgement
• Values and ethics
• Client focus
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Organized