order desk agent

Overview

Languages

English

Education

• Bachelor's degree
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Business
• Private company, corporation or industry

Responsibilities

Tasks

• Produce informational materials to increase awareness of services available
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• Quick Books
• Social Media
• Spreadsheet
• Electronic mail

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Bending, crouching, kneeling
• Repetitive tasks
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Team building opportunities
• Parking available
• Variable or compressed work week