user support analyst

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs covered by employer
• General office
• Private company, corporation or industry
• Private sector

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Mainframe
• Device drivers
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Communication software
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• Transportation provided by employer
• Parking available