Job is active
call centre manager
from 72 800 $
Harlow PaymentsMontreal
About this job
Overview
Languages
Bilingual
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Urban area
Responsibilities
Tasks
- Analyzes the administrative issues in order to provide help to the employee
- Sort the technical problems in order to help the employee with established procedures
- Hire, train, direct and motivate staff
- Leading/instructing groups
- Monitor and evaluate
- Provide staff training
- Resolve conflict situations
- Conduct sales calls
- Supervisory Experience
- Offer mentoring
- Monitor staff performance
- Monitor department’s performance
- Conduct quality audits
Supervision
- More than 20 people
Experience and specialization
Policy and program experience
- Employee recognition
Type of experience
- Call centre
Area of work experience
- Quality assurance or control
Area of specialization
- Sales
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Commission
- Group insurance benefits
- Life insurance
Market insight
13% above median64 250 $
64 250 $64 250 $
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Frequently asked questions
What salary can I expect?
The employer lists from 72 800 $ for this role at Harlow Payments in Montreal. For comparison, the local market median is about 64 250 $ based on 144 similar offers.
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Where can I see employment type and work format?
Key conditions are shown above the description. You can also open related listings for Harlow Payments and Montreal.