hotel manager

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Non-smoking
• Air conditioned

Work setting

• Staff accommodation available
• Remote location
• Hotel, motel, resort
• General office

Budgetary responsibility

• $500,001 - $1,500,000

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Authorize and organize the establishment of major departments and associated senior staff positions
• Allocate material, human and financial resources to implement organizational policies and programs
• Establish objectives for the organization and formulate or approve policies and programs
• Select middle managers, directors or other executive staff; delegate the necessary authority to them and create optimum working conditions
• Co-ordinate the work of regions, divisions or departments
• Represent the organization, or delegate representatives to act on behalf of the organization, in negotiations or other official functions

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Mac OS
• Quick Books
• Central reservation system (CRS)
• MS Office
• MS Outlook
• Google Drive
• Adobe Photoshop

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Valid driver's licence
• Own transportation
• Own vehicle
• Public transportation is not available
• Willing to travel
• Willing to travel regularly
• Willing to travel overnight
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Organized

Benefits

Other benefits

• Free parking available
• On-site housing options