sales engineer - technical support

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Business

Work setting

• On-site customer service
• Business services
• Fast moving consumer goods (FMCG)
• Retail business

Responsibilities

Tasks

• Oversee the preparation of sales and orders
• Prepare sales or other contracts
• Promote sales to existing clients
• Identify and solicit potential clients
• Consult with clients after sale to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Advertise and/or promote products, sales or services
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Programming software

Area of specialization

• Digital media

Additional information

Security and safety

• Reference required

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Positive attitude