Customer service director

Overview

Languages

English

Education

• Bachelor's degree

Experience

5 years or more

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

• Advise project teams
• Analyzes the administrative issues in order to provide help to the employee
• Assign programs
• Assign projects
• Coordinate projects and programs
• Develop action plans
• Direct the operations of an organization or department that provides services
• Evaluate the operations of establishments that provide services to business
• Plan and organize the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Review projects and programs
• Sort the technical problems in order to help the employee with established procedures
• Market business services
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, develop and organize the policies and procedures of establishments
• Provide customer service
• Monitor and evaluate

Supervision

• 3-4 people

Experience and specialization

Area of work experience

• Quality assurance or control

Area of specialization

• Process improvement
• Telecommunications
• Operations management
• Sales
• Strategy

Additional information

Transportation/travel information

• Valid driver's licence
• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large caseload
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Innovation

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Registered Retirement Savings Plan (RRSP)