user support technician

Overview

Languages

English or French

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software

Experience and specialization

Computer and technology knowledge

• Networking hardware
• Desktop applications
• File management software
• Word processing software
• Programming software
• HTML editing software
• Website creation and management software
• Desktop publishing software
• Database software
• Programming languages
• Software development
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• Spreadsheet
• TCP/IP
• Wireless networks
• PHP
• Accounting software

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Other benefits
• Parking available
• Travel insurance