help desk technician

Overview

Languages

English

Education

• College/CEGEP
• Network and system administration/administrator
• System, networking and LAN/WAN management/manager
• Computer and information systems security/information assurance

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs not covered by employer
• Help desk
• Telecommunications industry

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Desktop applications
• File management software
• Security software
• Mail server software
• TCP/IP
• Wireless networks
• WordPress

Additional information

Transportation/travel information

• Own vehicle
• Willing to travel
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Work under pressure
• Handling heavy loads
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Mileage paid

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)