travel agency manager

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate
• Relocation costs covered by employer
• Travel agency
• Cruise ship

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Supply information on package tour vacancies
• Sell travel products and travel insurance
• Pre-flight documentation
• Co-ordinate activities with local tour guides or leaders of performance groups

Experience and specialization

Computer and technology knowledge

• Point of sale system
• Database software
• Adobe Acrobat Reader
• Sabre
• Central reservation system (CRS)
• Amadeus
• Galileo

Travel bookings

• International travel
• Domestic travel
• Business travel

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Analytical
• Creativity
• Efficiency
• Goal-oriented
• Hardworking
• Positive attitude
• Time management
• Client focus
• Efficient interpersonal skills
• Organized
• Patience
• Ability to multitask