guest service agent

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort
• Golf course

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Other benefits

• On-site housing options
• Other benefits
• Transportation provided by employer

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Does not require Canadian work experience

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees

Employment groups - Help

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Close