user support technician

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Shell script
• iOS
• MAC
• Linux
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Business diagram software
• Desktop publishing software
• Mapping and data visualization software
• Database software
• Mac OS
• Quick Books
• MS Active Directory
• Veritas Netbackup
• .NET
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Visual Basic
• Wireless networks
• XML
• PHP
• WordPress