agent, travel

Overview

Languages

French

Education

• Other trades certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Credentials

Certificates, licences, memberships, and courses

• Association of Canadian Travel Agencies (ACTA)

Experience and specialization

Computer and technology knowledge

• Sabre

Travel bookings

• Business travel
• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Adventure travel
• Cruise ship

Type of experience

• Call centre

Geographical areas of specialization

• Canada
• United States
• Western Europe
• Central Europe
• Eastern Europe
• Northern Europe
• Mexico and Central America
• South America
• Caribbean
• Africa
• North Pacific
• South Pacific
• Asia

Area of specialization

• Sales

Economic specialization

• Retail business

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Computer
• Fax machine
• Internet access
• Office equipment and supplies
• Printer

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Dedication

Benefits

Financial benefits

• Bonus