automotive repair technical advisor

Overview

Languages

English or French

Education

• College/CEGEP

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• Spanish

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Copywrite
• Consult with clients after sale to provide ongoing support
• Invoice clients
• Photocopy and collate documents for distribution, mailing and filing
• Greet customers

Experience and specialization

Computer and technology knowledge

• Database software
• MS Outlook

Additional information

Work conditions and physical capabilities

• Attention to detail
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Judgement
• Ability to multitask
• Dependability

Benefits

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance
• Registered Education Savings Plan (RESP)

Long term benefits

• Long-term care insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Travel insurance