user support technician

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private company, corporation or industry

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Security software
• Word processing software
• Mail server software
• Communication software
• 3D graphic software
• Image editing software
• Programming software
• Desktop publishing software
• Database software
• Programming languages
• Software development
• Computer-aided design (CAD)
• Mac OS
• Python
• MS Active Directory
• .NET
• C#
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks

Specialization or experience

• 3D Modeling

Additional information

Security and safety

• Bondable
• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits